Shipping + Returns
I ship within the US and Canada. Message me for other locations. All items are custom made per order. These hand crafted items take 3-4 weeks to ship.
*Some items may be shipped out separately depending on availability.
I ship via USPS First Class, Mondays through Fridays. Current production turnaround times are listed in the "Shipping" section of my shop, and are updated frequently. If you need expedited delivery and/or wish to jump to the front of the line please purchase the rush fee or message me with questions. Shipping time within the US is normally 2-5 business days for first class mail, and 1-3 business days for Priority service (Saturday delivery included).
International shipping time for first class mail is about 1-4 weeks, dependent upon customs processing in your country. On rare occasions, your package may be held in customs for up to 4-6 weeks. International customers are responsible for any and/or all customs fees, taxes, and duties associated with shipping & purchasing to their respective countries, should they be assessed.
Once your shipment leaves my possession with a tracking number, responsibility for its delivery lies with the USPS. You are advised to use your tracking number to research and/or file a claim directly with the USPS for a lost package or non-delivery.
**IMPORTANT NOTE: Standard shipping does NOT include package insurance. Priority service strongly suggested for those who receive mail delivery through an un-managed community mailroom or similar. Packages confirmed as delivered by USPS will not be replaced by Seller.
I quality check each item thoroughly. I want you to be happy with your lovely new item
However, if you'd like to return or exchange your item(s) - shipping is at your own expense. Delivery confirmation strongly suggested! Refunds and exchanges process upon successful receipt of the returned item(s).
Order cancellations accepted only prior to production. Cancellation requests received after shipping will be treated as returns.
Payments remaining uncleared or outstanding after five (5) business days will be canceled.
Returns and exchanges are not offered to International orders.